We understand that your privacy is important to you and that you care about how
your personal
data is used. We respect and value the privacy of all of our visitors and will
only collect and
use personal data in ways that are described here, and in a way that is
consistent with our
obligations and your rights under the GDPR. We keep your personal information
private and we
will not sell or rent your personal information to anyone. We may update our
Privacy Policy from
time to time to reflect any changes in technology or legislation, or our
data-usage policies.
Who are we?
Chisalo Inc. is the
operator of the SISAPECA website. In this privacy policy references to "we", "us"
and "our" are to
Chisalo Inc. References to "our Website" or "the Website" are to
https://www.sisapeca.com.
What does this notice cover?
This Privacy Policy explains how we use your personal data: how it is collected, how
it is held and
how it is processed. It also explains your rights under the law relating to your
personal data.
What is personal data?
Personal data is defined by the General Data Protection Regulation (EU Regulation
2016/679, “GDPR”)
as “any information relating to an identifiable person who can be directly or
indirectly identified
in particular by reference to an identifier”.
Personal data is, in simpler terms, any information about you that enables you to be
identified.
Personal data covers obvious information such as your name and contact details, but
it also covers
less obvious information such as identification numbers, electronic location data,
and other online
identifiers.
What personal information do we collect?
We will collect and process the following data about you:
Personal information you provide us
This is any information we collect that you freely provide us when you fill in forms
on our Website.
It also includes any information you provide when you call, talk, send us an email
or transmit via
any physical or electronic format.
The information you provide may include first and last name, company name, email
address, phone
number, subject and message.
Personal information we automatically
collect
This is any information that we automatically collect when you visit our Website.
The information we collect includes, IP address, network provider, web browser type
and version,
operating system and platform, location, access time and time zone setting,
language, entry URL link
into Website, URL links you visit and click on, URL link you exit Website, page load
time, system
and crash report errors, pages viewed or searched, length of visit, time on each
page, interaction
on each page.
How do we process your personal
information?
We use the information you provide and we automatically collect to deliver services
and communicate
with our customers.
How do we store your personal information?
Our platform
The data that we collect from you will be stored on SISAPECA secure servers or those
of SISAPECA
service providers. It will not be transferred or stored at a destination outside the
European
Economic Area "EEA" unless to a data processor acting on SISAPECA's behalf which is
either within the
EEA, or in a country where protections are deemed adequate by the EU.
We have implemented best-practice standards and controls, we use a variety of
safeguards designed to
help protect your data from unauthorised access, use and disclosure.
We will do our best to protect your personal data but the transmission of
information via the
internet is not completely secure, we cannot guarantee the security of your data
transmitted to our
Website; as such and while we use use strict procedures and security features to try
to prevent
unauthorised access any transmission is at your own risk.
We will store your information only as long as it is necessary to provide the
services to you and
our customers. We may also retain information to comply with our legal obligations,
standard
industry practice and in following guidance of relevant Irish and EU authorities.
Data processors
We use third party data processors to collect, export, process and store data on our
behalf, which
may include Personal Data. The processors we are currently using include: Linode
LLC, USA (Privacy
Shield Certified) https://www.linode.com/privacy; Google Analytics, USA (Privacy
Shield Certified)
https://www.google.com/policies/privacy; Cloudflare Inc, USA (Privacy Shield
Certified)
https://www.cloudflare.com/en-gb/privacypolicy; Stripe Inc, USA (Privacy Shield
Certified)
https://stripe.com/privacy; Mailgun Technologies Inc, USA (Privacy Shield Certified)
https://www.mailgun.com/privacy-policy; Amazon.com Inc, USA (Privacy Shield
Certified)
https://aws.amazon.com/privacy; Helpscout
https://www.helpscout.com/company/legal/cookie-policy/;
What are your rights?
Under the GDPR, you have the following rights, which we will always work to
uphold:
(a) The right to be informed about our collection and use of your personal data.
This Privacy Policy
should tell you everything you need to know, but you can always contact us to find
out more or to
ask any questions using the details provided below.
(b) The right to access the personal data held about you.
(c) The right to have your personal data rectified if any of your personal data held
by us is
inaccurate or incomplete. Please contact us using the details below to find out
more.
(d) The right to be forgotten, ie the right to ask us to delete or otherwise dispose
of any of your
personal data that we have. Please contact us using the details below to find out
more.
(e) The right to restrict (ie prevent) the processing of your personal data.
(f) The right to object to us using your personal data for a particular purpose or
purposes.
(g) The right to data portability. This means that, if you have provided personal
data to us
directly, we are using it with your consent or for the performance of a contract,
and that data is
processed using automated means, you can ask us for a copy of that personal data to
re-use with
another service or business in many cases.
(h) Rights relating to automated decision-making and profiling.
For more information about our use of your personal data or exercising your rights
as outlined
above, please contact us using the details provided below.
Further information about your rights can also be obtained from the Data Protection
Commission.
If you have any cause for complaint about our use of your personal data, you have
the right to lodge
a complaint with the Data Protection Commission.
Cookies
A cookie is a small piece of data (text file) that a website – when visited by a
user – asks your
browser to store on your device in order to remember information about you, such as
your language
preference or login information. Those cookies are set by us and called first-party
cookies. More
specifically, we use cookies for the following purposes:
Strictly Necessary Cookies
Strictly necessary cookies are essential in order to enable you to move around the
site and use its
features and services. These cookies allow the site to perform smoothly for you, the
user, and
without them we may not be able to provide certain services or features.
|
Cookie |
Type |
Category |
Purpose |
|
SISAPECA_session
|
First Party |
Strictly Necessary |
This cookie has the form of a
randomly-generated
alphanumeric string which is used to maintain a user session to keep
the session
alive between page requests. |
|
XSRF-TOKEN |
First Party |
Strictly Necessary |
This cookie is set to help with
site security in
preventing Cross-Site Request Forgery attacks. |
Functional Cookies
These cookies enable the website to provide enhanced functionality and
personalisation. They may be
set by us or by third party providers whose services we have added to our pages. If
you do not allow
these cookies then some or all of these services may not function properly.
|
Cookie |
Type |
Category |
Purpose |
|
persist:hs-beacon-*
|
First Party |
Functional |
This cookie is used by Helpscout
Beacon Widget for
the Helpdesk. |
|
hs-beacon-* |
First Party |
Functional |
This cookie is used by Helpscout
Beacon Widget for
the Helpdesk. |
|
persist:hs-beacon-message-* |
First Party |
Functional |
This cookie is used by Helpscout
Beacon Widget for
the Helpdesk. |
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and
improve the
performance of our site. They help us to know which pages are the most and least
popular and see how
visitors move around the site. All information these cookies collect is aggregated
and therefore
anonymous. If you do not allow these cookies we will not know when you have visited
our site, and
will not be able to monitor its performance.
|
Cookie |
Type |
Category |
Purpose |
|
_ga |
First Party |
Performance |
ID used to identify users. |
|
_gat |
First Party |
Performance |
Used to monitor number of Google
Analytics server
requests when using Google Tag Manager. |
|
_gid |
First Party |
Performance |
ID used to identify users for 24
hours after last
activity. |
Links to external websites
This statement relates to our privacy practices only in connection with SISAPECA. We
are not
responsible for the content or privacy practices of other websites. Our Website may
contain external
links to partner networks, advertisers and affiliates, if you follow a link to any
of these
websites, please note that these websites have their own privacy policies and we do
not accept any
responsibility or liability for these policies. Please check these policies before
you submit any
personal data to these websites.
How do you contact us?
If you have any questions or require any more information regarding our privacy
notice please
contact us at
[email protected]
